Please double check your email mailbox, Junk mailbox and Promotion mailbox. If there’s none, please private message CloudTheatre’s facebook page to get help. Facebook Messenger
You will receive a confirmation email from “CloudTheatre”. You will find a private access link in that email. Kindly read through the instruction on how to access the show and doors open time. Our system will remind you via SMS/email when the doors are open.
No, only online transactions are allowed. We accept FPX and Credit Card payments.
Yes, you can. Upon successful purchase, you will receive an email containing your personal link and several redemption links. You will have to send the redemption links to your friends or family for them to claim their tickets.
Yes, you can request to change to a new date and time (only for shows that have multiple timings). You are required to email us 24 hours prior to your show time, together with your following information: Name, Email, Order Reference, and the new show date and time that you wish to change to (must be from the same show).
No, tickets issued cannot be cancelled or refunded.
Yes, you can purchase the ticket up to 30 minutes after the show started. However, it is not encourageable, as you will miss out 30 minutes of the show.
You can watch it on your computer, laptop, tablet or mobile phone. Just make sure you have a stable internet connection.
Yes, but try to be on time. It is like going to the cinema, if you are late, you will not be able to watch it from the beginning.
Move your cursor to the bottom right corner of the video and click the expand button to make the video full screen.
To stream videos in HD, at least 10 Mbps is recommended. Visit Fast.com to check your current internet speed.
Kindly contact is via Facebook Messenger for help.
Kindly clear cache and reload your browser, if problem persisted please contact us via Facebook Messenger for help.
Each Pass Code can only be used on one unique device. You are required to purchase additional ticket for each device you want to connect to.
No, door will be close in 60 minutes after the show, you are encourage to stay on after the show to chat and mingle with the organiser.